POLICY
iBeauty Vietnam is ready to receive customers' opinions on our policies. Please let us know if you have any suggestions to help us improve the quality of our products and services. We appreciate every contribution from our customers!
1. Shipping and delivery policy
When customers buy goods at iBeauty Vietnam, you can choose many different shipping methods suitable for customers.
– Transport through agents like Mr. Gabriel, S.C.I Company,…: recommend choosing this shipping method for customers in Nigeria, Ghana, Cameroon, etc. Because the shipping process to some countries in Africa is still difficult. Therefore, we encourage customers to choose this method when buying at iBeauty Vietnam.
– Shipping via international shipping units such as UPS, FedEx, DHL,…: Applicable to customers worldwide.
2. Shipping Instructions
Currently, many agents ship wigs abroad, especially in African countries such as Nigeria, Ghana or Cameroon, etc. such as Mr. Gabriel, S.C.I Company,…
– You choose your agent: You send us the agent’s address, then we will work with them to deliver the goods to you as soon as possible.
– You agree with our agent to choose: We will work with the agent, then the agent will send you a Whatsapp message to confirm the delivery time and cost.
There are also other international shipping methods that help customers easily track their shipments. There are 3 most popular shipping units for you to choose from: FedEx, UPS, DHL. Here are some details about these 3 carriers:
– Shipping via FedEx: This method is preferred because of its reasonable cost, which is clearly calculated according to the FedEx fee schedule. The cost also includes the package cost. When you choose this shipping company, it will take about 5-7 days for you to receive the goods. However, there is a huge drawback to this method. FedEx will not be responsible for problems arising such as lost, or confused goods … during transportation.
– Shipping via UPS: This shipping method costs more than FedEx. At that time, UPS will take care of any problems arising during the delivery process. This method is also faster. You only need to wait about 3-5 days to receive the hair.
– Shipping via DHL: This is the most expensive shipping method of the 3 mentioned methods, FedEx, UPS and DHL. It is worth noting that DHL can deliver to any region of the world, including rural areas. DHL will also be responsible for any problems arising during the delivery. With this method, the delivery time is about 5-7 days.
In summary, for customers in African countries, we encourage you to choose to ship through an agent. Agents can ensure your order is delivered quickly, smoothly, and safely. Meanwhile, other countries can easily choose a shipping unit such as FedEx, UPS or DHL. Each method has its own pros and cons, so you can choose the shipping option that’s right for you.